Policies
Tickets at Johnson Hall Opera House are sold as either general admission or reserved seating. For general admission shows, seating is available on a first come, first serve basis. For most performances, the house will open for seating 60 minutes before show time.
Visa, MasterCard, American Express and Discover accepted.
Johnson Hall Opera House does not issue refunds for live events, including but not limited to: concerts, comedy shows, plays, musicals, etc.
If the event is canceled or otherwise not fully performed, or the event is postponed and not rescheduled within 90 days of the postponement, a refund will be issued. Refund requests will be responded to within (5) business days for a first response. In order to request a refund, please submit a refund request here: https://www.eventbrite.com/attendee-refund-request/ within 45 days of the event being canceled. If you have additional questions regarding a refund, please contact our box office at 207-582-7144. If your refund request is approved, your original payment will be automatically refunded to the bank account used for your original purchase.
Free parking is available in Gardiner. Please see the map attached. Free Parking is marked in blue. Please be aware that parking on Water Street should be used as a last resort.
Handicap Accessible Seating is available at all performances. Please arrive at the venue 15 minutes prior to the doors opening. Once checked in, you may use the wheelchair ramp to the left of the box office for any Logan Stage (Floor 1) performances or, you may use the elevator located to the left of the box office, and take up to Floor 2 (lobby, bar, and bathrooms), Floor 3 (Reehl Stage floor seating), or Floor 4 (balcony).
We care about our patrons and want to ensure everyone has a great time here at Johnson Hall Opera House. For the safety of our staff, crew, performers, and patrons, the following are not allowed inside Johnson Hall Opera House: backpacks, large bags, weapons of any kind, including pocket knives, and/or outside food or drink. All bags are subject to searching at any time.
Johnson Hall donates performance vouchers to civic groups, community organizations and fund raising teams each year. All vouchers have a 0 (zero) cash value and can only be used on regular priced performances that do not exceed $16. (Vouchers can not be used on All Seats priced performances.)
Voucher holders must make a reservation by calling our box office at 207-582-7144
Gift Certificate can be purchased year round at our box office. Gift certificates can be purchased for any value and can be used for all performances at Johnson Hall.
Gift Certificate holders must make a reservation by calling our box office at 207-582-7144
Handicapped seating is available. Please arrive at the venue 15 minutes prior to the doors opening.
You must provide proof of age by a government-issued photo ID in order to be served at the bar.
You will be ejected from the venue if you throw anything.
**All policies are subject to change at any time.
